When you’re excited to get your hands on a pair of stylish Rock Revival jeans, understanding the shipping and return process is key. Rock Revival aims to make this as smooth as possible, ensuring your new denim arrives promptly and any returns are handled efficiently. Here’s a breakdown of their shipping and return policies to help you shop with confidence.
Shipping Your Rock Revival Jeans
Rock Revival offers various shipping options to get your jeans to you, whether you’re in a hurry or prefer standard delivery.
Domestic Shipping Options & Costs
For customers within the United States, Rock Revival provides several convenient shipping methods:
- Standard Shipping: Orders placed before 3:00 p.m. PST on weekdays typically ship the same day. Expect delivery within 5-7 business days. This option is priced at $7.50, but good news – orders over $150 qualify for free ground shipping (some exclusions may apply).
- 2nd Day Air: Need your jeans faster? Choose 2nd Day Air for $25.00. Orders must be placed before 11:00 a.m. PST for potential same-day shipping, though this isn’t guaranteed.
- Next Day Air: For the quickest delivery, Next Day Air is available at $35.00. Similar to 2nd Day Air, same-day shipping isn’t guaranteed for orders after 11:00 a.m. PST.
- Alaska & Hawaii: Standard shipping to Alaska and Hawaii is $29.00 and also takes approximately 5-7 business days.
International Shipping
Rock Revival ships internationally, but keep a few things in mind. International orders are generally shipped within 2 business days. Delivery is handled by UPS, FedEx, or DHL. It’s important to note that the recipient is responsible for all international shipping costs and any applicable duties or taxes. Because of these factors, all international orders are final sale and cannot be returned.
Important Shipping Notes
- Weekend & Holiday Orders: Orders placed on weekends or holidays will be processed and shipped on the next business day.
- Signature Required: For security, orders over $500 require a signature upon delivery.
- PO/APO Boxes: Rock Revival does ship to PO boxes and APO boxes when the carrier allows it.
- External Factors: Keep in mind that Rock Revival is not responsible for shipping delays caused by external factors like weather or customs issues.
Returns and Exchanges for Rock Revival Jeans
Rock Revival wants you to be completely satisfied with your purchase. If for any reason you need to return your jeans, they offer a straightforward return policy.
30-Day Return Window
You have 30 days from the purchase date to return items bought from rockrevival.com for a refund or store credit.
Return Conditions
To be eligible for a return, items must be in unworn and unwashed condition with the original tags still attached.
Easy Return Process with Prepaid Label
Returning your Rock Revival jeans is made easy with a prepaid return label. Simply log into your account on their website, request a return for the items you wish to send back, and generate a prepaid shipping label. A flat fee of $7.50 for the label will be deducted from your refund. You can then drop off your return package at any UPS or USPS location.
Returns for Incorrect or Defective Items
If you received an incorrect item due to a shipping error, or if your jeans are defective, Rock Revival will cover the return shipping costs. For incorrect shipments, you will receive a full refund. Defective items returned within 30 days are also eligible for a full refund. For defects discovered after 30 days, partial credit or repair options may be considered.
Returns Address
If you prefer to use your own shipping method instead of the prepaid label, or need the return address for any reason, you can send your returns to:
RockRevival.com
Attn: Online Returns
4715 S. Alameda St.
Los Angeles, CA 90058
Gift cards are not returnable or exchangeable and have no cash value. Sale items are returnable for store credit only within the 30-day return window.
Refunds are typically processed within 10 business days of Rock Revival receiving the returned items, but it may take an additional 1-2 billing cycles for the refund to appear on your credit card statement.
With clear shipping options and a customer-friendly return policy, shopping for your next pair of Rock Revival jeans is designed to be a hassle-free experience.
