Planning your dream vacation to Cancun, Mexico? If you’ve chosen the Hard Rock Hotel Cancun – All Inclusive for your rockstar getaway, here’s some crucial information to ensure a smooth check-in and enjoyable stay. Knowing these policies in advance will help you prepare and maximize your time soaking up the sun and enjoying the Hard Rock experience.
Check-In Requirements at Hard Rock Cancun
Upon arrival at Hard Rock Hotel Cancun, be prepared to present a valid photo identification. This is a standard procedure for security and verification purposes. In addition to photo ID, a credit card in the guest’s name is also required for check-in. This card may be used to cover any incidental charges or potential damages during your stay.
While Hard Rock Hotel Cancun endeavors to accommodate guest requests, all special requests are subject to availability at the time of check-in. This means that while you can certainly make requests, such as for a specific room location or amenities, they cannot be guaranteed and may be subject to additional charges. It’s always best to make special requests in advance and reconfirm with the hotel closer to your arrival date.
Family and Children Policies
Hard Rock Hotel Cancun is a fantastic destination for families. It’s important to note that their Family Rooms are specifically designed and available for guests traveling with children. When booking a Family Room, ensure that your reservation reflects that you are traveling with children to avoid any confusion upon arrival.
Good news for families with infants! For children aged 0-3 years old, there is no charge for their stay at Hard Rock Hotel Cancun. However, for children aged 4 to 17 years old, extra charges will apply. These charges are in place to cover the costs associated with accommodating older children within the all-inclusive resort. It’s advisable to clarify these extra charges when making your booking to factor them into your vacation budget.
Pet Policy for Animal Lovers
Traveling with your furry friend? Hard Rock Hotel Cancun welcomes pets under certain conditions. For guests bringing pets, there is an extra charge of USD 150 per pet, per stay. For longer stays exceeding 7 nights, a charge of USD 150 will be applied for each week, per pet. It’s important to note that only dogs and cats are permitted, and there is a maximum of 2 pets allowed per room. Additionally, each pet must not exceed a weight limit of 50 pounds. Pet-friendly rooms are limited and subject to availability, so it’s crucial to contact the property directly prior to your arrival to confirm pet-friendly room availability and make necessary arrangements. You can find the hotel’s contact details on your booking confirmation.
Dining Update: Zen Restaurant Renovation
Please be aware that the Zen restaurant at Hard Rock Hotel Cancun will be temporarily closed for renovation until November 30th, 2024. If Zen was a restaurant you were particularly looking forward to experiencing, you may want to consider this closure when planning your dining options within the resort during this period. Hard Rock Hotel Cancun offers a variety of other dining venues to explore during your stay.
Important Reminders for Your Cancun Getaway
To ensure a smooth start to your vacation, remember to inform Hard Rock Hotel Cancun – All Inclusive in advance of your expected arrival time. You can easily do this by using the Special Requests box when making your booking online, or by contacting the property directly using the contact details provided in your confirmation email. Providing your arrival time helps the hotel prepare for your check-in.
In the unfortunate event of an early departure, please be aware that Hard Rock Hotel Cancun’s policy is to charge the full amount for your originally booked stay. It is recommended to be certain of your travel dates when making your reservation to avoid any potential charges related to early departures.
Finally, please note that guests under the age of 18 are only permitted to check in to the Hard Rock Hotel Cancun if accompanied by a parent or official legal guardian. This policy ensures the safety and well-being of younger guests.
Lastly, in response to ongoing health concerns, Hard Rock Hotel Cancun – All Inclusive continues to implement additional safety and sanitation measures for the well-being of all guests and staff. These measures are in place to provide a safe and comfortable environment during your stay.
