When planning an extended stay in Little Rock, Arkansas, understanding your accommodation’s policies is crucial for a smooth and comfortable visit. At Rockscapes.net Suites, we aim to make your long-term stay as hassle-free as possible. This guide outlines our essential hotel policies, ensuring you have all the information you need for your time with us.
Front Desk and Service Hours
Our front desk is here to assist you during the following hours:
- Monday – Friday: 7:00 am – 8:00 pm
- Saturday – Sunday: 9:00 am – 5:00 pm
Please note these hours for any immediate assistance or inquiries. For after-hours check-in, we have convenient procedures in place to ensure you can still access your suite.
Check-In and Check-Out Procedures
To facilitate a seamless experience for all our guests, we have designated check-in and check-out times:
- Check-in: From 3:00 pm on your arrival day.
- Check-out: By 11:00 am on your departure day.
For arrivals outside of our standard front desk hours, we offer after-hours check-in. Detailed instructions for after-hours check-in can be found here. We recommend reviewing these instructions if you anticipate arriving late.
Payment Guidelines
At Rockscapes.net Suites, we prioritize the security and efficiency of our payment processes. Therefore, we operate under the following payment policy:
- Payment in Advance: Full payment for your entire intended stay, as per your reservation dates, is required upon check-in and at each renewal period. This policy is strictly enforced to ensure clarity and prevent any inconvenience during your stay.
- Stays Exceeding 30 Days: For guests staying longer than 30 days and benefiting from our monthly rates, payment for the first 30 days is due at check-in.
- Cashless Transactions: For the safety and convenience of our guests and staff, Rockscapes.net Suites does not accept cash payments.
- Accepted Payment Methods: A valid credit card is required for all payments.
- Debit Card Deposit: Guests choosing to pay with a debit card will be required to provide a refundable deposit of $250 per room, per stay. This deposit is in place to cover any incidentals and will be refunded upon a satisfactory check-out inspection.
- No Refunds for Early Departures: Please be advised that we do not offer refunds for guests who depart earlier than their originally scheduled departure date. Plan your stay dates accordingly.
Cancellation Policy Details
We understand that plans can change. To accommodate our guests while also managing our availability, we have a clear cancellation policy:
- 24-Hour Cancellation Notice: To avoid charges, please ensure you cancel your reservation at least 24 hours prior to your scheduled arrival time (local hotel time).
- No-Show Fee: Cancellations made less than 24 hours before arrival, or in the event of a no-show, will result in a charge equivalent to the first night’s stay (rate plus applicable taxes). This fee will be applied to the credit card used to secure the reservation.
To cancel your reservation, please click here for online cancellation or contact the hotel directly by phone.
Housekeeping Services for Extended Stays
Maintaining a clean and comfortable environment is our top priority at Rockscapes.net Suites. Our dedicated housekeeping staff adheres to stringent hygiene standards to ensure your suite is always a welcoming space. Our housekeeping services are structured based on the duration of your stay to best meet your needs:
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Stays of 1-6 Nights: For shorter stays, we provide towel and linen exchange at the front desk as frequently as you require. Simply request fresh linens or towels, and our team will be happy to assist.
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Stays of 7+ Nights: For our extended stay guests, we offer one Full Housekeeping Service each week. Upon check-in for your extended stay, you will be informed of your scheduled housekeeping service day. This consistent weekly service ensures your suite remains fresh and comfortable throughout your longer visit to Little Rock.
Comprehensive Weekly Housekeeping (7+ Night Stays)
Our weekly housekeeping service for extended stays includes:
- Fresh Linens: Complete changing of bed linens.
- Towel Refresh: Providing clean, fresh towels.
- Bathroom Cleaning: Thorough cleaning of the bathroom area.
- Trash Removal: Emptying of all trash receptacles.
- Replenishing Supplies: Restocking of essential toiletries such as soaps, shampoo, and toilet paper, as needed.
Alt text: A pristine extended stay hotel suite bedroom in Little Rock, AR, featuring a clean bed, tidy side table, and welcoming ambiance.
Pet-Friendly Policy
We gladly welcome both small pets and service animals at Rockscapes.net Suites. We understand that pets are family, and we want to make your extended stay in Little Rock comfortable for every member of your family.
- Two Pets Per Room: We permit a maximum of two animals per suite.
- Pet Fee: A non-refundable fee of $25 per pet, per day, is applicable, with a maximum charge of $150 per pet for longer stays. This fee helps us maintain the cleanliness and quality of our pet-friendly rooms for all guests.
- Service Animals: There is no charge for service animals, as they are essential for their handlers.
For more detailed information regarding our pet policy, including any breed restrictions or guidelines, please learn more about our pet policy.
We hope this comprehensive guide to our hotel policies at rockscapes.net Suites assists you in planning your extended stay in Little Rock, AR. We are committed to providing a comfortable, convenient, and welcoming experience for all our guests.
Alt text: Hotel amenities for an extended stay in Little Rock, AR including shampoo, soap, and towels, ready for guest use in a well-appointed suite.
