Planning a stay at the Hard Rock Hotel & Casino Biloxi? To ensure a smooth and enjoyable experience, it’s important to be aware of a few key details before you arrive. This guide outlines essential information, from resort fees and check-in procedures to important health and safety guidelines currently in place.
Understanding the Resort Fee and Included Amenities
The Hard Rock Hotel & Casino Biloxi, like many resorts, includes a mandatory resort fee. This fee provides access to a variety of amenities designed to enhance your stay and offer convenience. The resort fee covers:
- Fitness Centre Access: Maintain your workout routine in the hotel’s fitness center, equipped for various exercise needs.
- Business Centre Access: Stay connected and productive with access to the on-site business center, catering to professional needs.
- Outdoor Pool Access: Relax and enjoy the Biloxi sunshine at the outdoor pool, a perfect spot for leisure and recreation.
- High-Speed WiFi: Stay connected throughout the hotel with complimentary WiFi access, ideal for work or leisure.
- Parking Options: Benefit from both on-site public and valet parking services, making transportation convenient.
- Local and 1-800 Calls: Enjoy complimentary local and 1-800 calls from your room, simplifying communication.
- In-Room Coffee: Start your day right with in-room coffee, providing a quick and easy caffeine fix.
- Complimentary Bottled Water: Receive two complimentary bottles of water in your room upon arrival, a refreshing welcome amenity.
Important Check-In Policies and Requirements
For check-in at the Hard Rock Hotel & Casino Biloxi, it’s crucial to note the age requirement and credit card policy. The primary guest must be 21 years of age or older to reserve a room and check in. Furthermore, the name on the reservation and the credit card used for booking must match the photo identification and credit card presented at check-in. If you require third-party authorization for payment, it is essential to contact the property directly after making your booking to arrange this in advance. Guests should be prepared to present a valid photo ID and credit card at the front desk upon arrival for verification purposes.
Essential Hotel Policies for a Smooth Stay
To ensure a pleasant experience, be aware of the hotel’s policies regarding room conditions and special requests. The hotel reserves the right to evaluate rooms upon check-out, and guests may be charged a cleaning fee depending on the condition of the room. While the hotel aims to accommodate guest preferences, special requests are subject to availability and cannot be guaranteed. Therefore, if you have specific needs or requests, it is recommended to contact the property prior to your arrival to discuss the possibilities.
Health and Safety Measures: What to Expect During Your Visit
Reflecting current global health considerations, the Hard Rock Hotel & Casino Biloxi prioritizes the safety and well-being of its guests and staff. Enhanced safety and sanitation measures are in effect throughout the property. Guests may find that food and beverage services are limited or adjusted. Additionally, some amenities like the spa and gym facilities might be temporarily unavailable to ensure guest safety. Reduced reception and service operating hours may also be in place. The hotel strictly adheres to physical distancing measures in all areas, and face masks are mandatory in all indoor public spaces. It’s important to note that the property cannot accommodate stays for Coronavirus (COVID-19) quarantine purposes, aligning with public health guidelines.
Understanding the Damage Deposit Policy
Upon arrival, a damage deposit of US$200 is required. This deposit is collected via credit card to cover any potential damages to the room during your stay. Provided that the room is found in satisfactory condition upon inspection after your departure, the full deposit will be reimbursed back to your credit card. Guests can expect to receive their refund within 14 days of check-out, depending on their bank’s processing times.
By being informed about these essential details, you can better prepare for your visit to the Hard Rock Hotel & Casino Biloxi, ensuring a more relaxed and enjoyable stay at this exciting destination.
