Guests planning a stay at the Hard Rock Hotel Ibiza should be aware of the following important information:
Adults-Only Policy: The Hard Rock Hotel Ibiza maintains a strict adults-only policy. No guests under the age of 18 are permitted at the hotel or any of its events.
Deposit Upon Arrival: A deposit will be charged upon arrival to cover potential additional expenses incurred during your stay. This deposit will be collected by credit card and amounts to €300. It is refundable within 14 days of check-out, pending a property inspection.
Early Check-Out Policy: Guests who choose to check out early will be charged 100% of the total reservation cost.
Pre-Arrival Payment: For bookings requiring payment before arrival, Hard Rock Hotel Ibiza will provide detailed payment instructions, often including a secure payment platform link.
Payment Restrictions: Due to national regulations, cash transactions are limited to €1000. For larger transactions or further clarification, please contact the hotel directly.
Reservation and Payment Card Matching: The name on the reservation must match the name on the credit card used for booking. This card must be presented at check-in, along with a valid photo ID.
Special Requests: While the hotel strives to accommodate special requests, they are subject to availability and may incur additional charges. Communicate any special requests during booking or contact the hotel directly.
Arrival Time Communication: Inform Hard Rock Hotel Ibiza of your expected arrival time in advance. Use the Special Requests box during booking or contact the hotel using the information provided in your confirmation.
Hotel App: Download the Hard Rock Hotel Ibiza app for convenient access to information about available services and amenities.
Contacting the Hotel: For any questions or concerns, guests are encouraged to contact the Hard Rock Hotel Ibiza directly. This can be done through the booking platform, via email using the contact details in your confirmation, or by phone. Remember to confirm all details and policies directly with the hotel before your arrival to ensure a smooth and enjoyable stay.
