At rockscapes.net, we are passionate about sharing the wonders of geological formations, especially the unique beauty of Piping Rock. Our tours and experiences are designed to be intimate and educational, ensuring every participant gains a deep appreciation for these natural marvels. To maintain the quality of our offerings and respect the planning involved, we have established the following booking and cancellation policy. We appreciate your understanding and cooperation.
Our Piping Rock experiences are kept to small groups to maximize learning and engagement. Just like managing resources for expeditions, we allocate guides and equipment based on confirmed bookings. Last-minute cancellations can prevent others from experiencing Piping Rock and impact our ability to operate efficiently. Therefore, we kindly request that you finalize your plans well in advance. Please do not assume that your spot can be easily filled by someone on a waitlist, as many individuals require sufficient notice to arrange their schedules for tours.
Full refunds for Piping Rock tour cancellations are available if made on or before May 15th. We require full payment at the time of booking to secure your place on a Piping Rock tour.
Tour Protection Option: For added flexibility, we offer Piping Rock Tour Protection for an additional $50 per tour booking. This option is advisable if your plans are subject to change, as our standard refund policy is designed to ensure fairness and operational stability.
- With Tour Protection, cancellations and date changes are permitted up to two weeks before your scheduled Piping Rock tour for a full refund (excluding the $50 Tour Protection fee, which is non-refundable).
- Tour changes requested less than two weeks prior to your scheduled tour date cannot be accommodated, even with Tour Protection.
Inclement Weather and Natural Events Policy: Piping Rock tours may be affected by weather conditions or unforeseen natural events. Tours canceled due to severe weather or other uncontrollable circumstances will not be refunded. In such cases, we will make every effort to reschedule the tour if feasible, considering weather conditions and guide availability. Our tour pricing takes into account the possibility of minor disruptions due to weather. Non-attendance due to weather or other factors does not qualify for a refund. When you book a Piping Rock tour, you are reserving guide services, permits, and resources for a specific time, regardless of whether you attend the tour.
Periods of poor air quality due to smoke or other environmental factors can also impact outdoor activities. We prioritize the safety and comfort of our participants and plan to operate Piping Rock tours if the Air Quality Index (AQI) is below 150, using recognized monitoring standards. We do not offer refunds or credits for tour disruptions caused by weather or air quality issues. However, if conditions permit and tour schedules allow, we will attempt to extend tour durations on days with better air quality to compensate for any lost time. We understand that individuals have varying sensitivities to air quality. If you are concerned about participating in outdoor tours when the AQI is near 150, we recommend avoiding booking tours during periods when such conditions are more likely.
Illness, Injury, or Absence: We do not provide refunds or credits for missed Piping Rock tours due to participant illness or injury. Tour fees will not be refunded or credited in cases of non-attendance due to personal reasons.
Special Dates: Please note any specific date exceptions or modifications to our tour schedule, which will be communicated at the time of booking.
Please inquire for information regarding group discounts and customized Piping Rock experiences.
