Fisher-Price has issued a recall of several models of the Rock ‘n Play Sleeper in the EU. This recall affects consumers who purchased these products, and this article provides guidance on how to return your sleeper and receive a refund.
Recalled Fisher-Price Rock ‘n Play Sleeper Models
The following Fisher-Price Rock ‘n Play Sleeper models are included in this recall:
-
FWX18 – Fisher-Price® Auto Rock ‘n Play™ Sleeper
-
DMJ24 – Fisher-Price® Auto Rock ‘n Play™ Sleeper – Windmill
-
FHW34 – Fisher-Price® Deluxe Auto Rock ‘n Play™ Soothing Seat – Isle Stone
-
FHW33 – Fisher-Price® Auto Rock ‘n Play™ Soothing Seat – Aquavine
-
FNR95 – Fisher-Price® Deluxe Rock ‘n Play™ Sleeper – Comfy Cloud
Refund Information for Rock ‘n Play Sleeper Returns
If you purchased a recalled Rock ‘n Play Sleeper in the EU within the last 2 years, you are eligible for a full refund upon returning the product.
For online purchases of FWX18 – Fisher-Price® Auto Rock ‘n Play™ Sleeper:
Consumers who purchased model FWX18 online do not need to take immediate action. Starting Monday, April 15, 2019, your online retailer will email instructions on how to return the product and receive your refund. Please look out for this email for specific details.
For online purchases of other Rock N Play Sleepers and purchases via other retail channels:
Consumers who purchased other recalled Rock n Play Sleepers online, or through any other retail channel (not online), should contact Mattel Consumer Services in the EU country where the product was originally purchased.
How to Return Your Rock ‘n Play Sleeper for a Refund
To initiate your return, please follow these steps:
-
Disassemble your Rock ‘n Play Sleeper: Follow the disassembly instructions provided here. This document will guide you through the necessary steps.
-
Package the Hub Assemblies: You will need to return the two hub assemblies of your Rock ‘n Play Sleeper. Depending on your model, these assemblies may include an auto rock motor. Your return package should resemble one of the examples shown below:
-
Prepaid Mailing Label: Fisher-Price will send you a prepaid mailing label to return the hub assemblies.
-
Return Shipment: Attach the prepaid label to your package containing the two hub assemblies and take it to your local Post Office for shipment. It is crucial to return both hub assemblies to Fisher-Price to process your refund.
-
Keep Proof of Return: Retain the remainder of your Rock ‘n Play Sleeper product and your shipping receipt until you have received your recall resolution and refund. If you have your original purchase receipt, please include it in the return package, or write the purchase month and year directly on one of the hub assemblies.
Refund Processing Time
Please allow 12-18 weeks for your return to be processed and your refund to be issued.
Contact Fisher-Price for Further Assistance
For any questions or to initiate contact, please visit the Fisher-Price ‘contact us’ page here. Click on the ‘click here’ link to contact us via email. When contacting customer service, please include your name, address, purchase location, and purchase date of the Rock ‘n Play Sleeper.
