Shopping for premium denim like Rock Revival Jeans online should be exciting and hassle-free. Understanding our shipping and return policies ensures a smooth experience from browsing to wearing your new favorite jeans. Here’s a clear guide to Rock Revival’s shipping and return procedures, so you can shop with confidence.
Shipping Policy for Your Rock Revival Jeans
We aim to get your Rock Revival jeans to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Domestic Shipping Options
For orders within the United States, we offer several shipping speeds to fit your needs:
- Standard Shipping: Orders placed before 3:00 p.m. PST (Monday-Friday) typically ship out the same day. Expect delivery within 5-7 business days.
- 2nd Day Air: For faster delivery, choose 2nd Day Air. Orders must be placed before 11:00 a.m. PST (Monday-Friday) to usually ship the same day.
- Next Day Air: Need your Rock Revival jeans ASAP? Opt for Next Day Air. Orders before 11:00 a.m. PST (Monday-Friday) are usually shipped the same day.
Please note that while we strive to ship same-day, especially for expedited options, it is not guaranteed.
International Shipping for Rock Revival Jeans
We ship our Rock Revival jeans internationally! International orders are typically processed and shipped within 2 business days. Keep in mind:
- Shipping Costs & Duties: International customers are responsible for all shipping costs and any applicable duties or taxes levied by their country’s customs.
- Shipping Carriers: We utilize reputable carriers like UPS, FedEx, or DHL for international deliveries to ensure your Rock Revival jeans arrive safely.
Important Shipping Notes
- Holiday & Weekend Orders: Orders placed on holidays or weekends will be processed on the next business day.
- Signature Required: For security, orders over $500 will require a signature upon delivery.
- PO/APO Boxes: We ship to PO and APO boxes when permitted by the carrier chosen at checkout.
Domestic Shipping Costs
- Free Ground Shipping: Enjoy free ground shipping on domestic orders over $150 (some exclusions may apply).
- Ground Shipping: For orders under $150, ground shipping is a flat rate of $7.50.
- 2nd Day Air: $25.00
- Next Day Air: $35.00
- Alaska & Hawaii: Standard shipping to Alaska and Hawaii is $29.00.
Please remember: We are not responsible for shipping delays caused by factors outside of our control, such as weather conditions or customs processing.
Return Policy for Rock Revival Jeans
We want you to be completely satisfied with your Rock Revival jeans. If for any reason you need to return an item, our policy is straightforward:
Domestic Returns
- 30-Day Return Window: Items purchased from rockrevival.com can be returned within 30 days of purchase for a refund or store credit.
- Condition of Items: Returned items must be unworn, unwashed, and with all original tags attached.
- Easy Return Shipping: To initiate a return, simply log into your account on our website and request a return for the items you wish to send back. You can then generate a prepaid shipping label for a fee of $7.50, which will be deducted from your refund. Drop off your return package at any UPS or USPS location.
- Incorrect Shipments: If you received the wrong items, please contact us. We will cover the return shipping costs and issue a full refund.
- Defective Items: Defective items returned within 30 days are eligible for a full refund. For defective items returned after 30 days, we may offer partial credit or repair options.
International Returns
- Final Sale: Please note that all international orders are final sales and are not eligible for return.
Additional Return Information
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Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.
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Sale Items: Sale items can be returned for store credit only, within the 30-day return window.
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Return Address: If using your own shipping label (not recommended, but possible), send returns to:
RockRevival.com
Attn: Online Returns
4715 S. Alameda St.
Los Angeles, CA 90058
Refunds are typically processed within 10 business days of receiving the returned item. Please allow 1-2 billing cycles for the refund to appear on your credit card statement.
For any further questions about shipping or returns related to your Rock Revival jeans order, please don’t hesitate to contact our customer service team. We are here to help!
