Austin Regional Clinic (ARC) in Round Rock, Texas, is committed to delivering exceptional and convenient healthcare to our community. A key part of this commitment is our dedication to transparency, which is why we make verified patient feedback and doctor ratings publicly available online.
We understand that choosing a healthcare provider is an important decision. That’s why we provide you with access to genuine patient experiences related to our ARC doctors and services in Round Rock. These ratings and comments are based on real patient visits and offer valuable insights to help you make informed choices about your healthcare journey with ARC Round Rock.
This guide will explain how we collect and share patient feedback, ensuring you have a clear understanding of our process and the reliability of the information you see. We believe in empowering patients with information, and this transparency is a cornerstone of our patient-centered approach at ARC Round Rock.
Understanding ARC Patient Feedback for Round Rock Locations
To ensure you have a complete understanding of our patient feedback system at ARC Round Rock, we’ve compiled a list of frequently asked questions. This section will cover everything from how surveys are conducted to the types of comments you can expect to see.
Who Manages the Patient Feedback Surveys?
ARC has partnered with Press Ganey, a leading independent customer feedback company, to manage our patient feedback process. Press Ganey handles the technology for collecting patient feedback through surveys sent after your visit and for displaying the ratings and comments on the ARC website. This partnership ensures impartiality and allows for secure and reliable collection of data. All ratings and comments you see are from verified ARC patients who have received care at our clinics.
How are Patients Surveyed for Feedback?
Patients who have provided a mobile phone number to ARC receive a text message survey within two hours after checking in for their appointment at an ARC Round Rock location. This timely survey allows patients to share their immediate experiences regarding various aspects of their visit. We encourage patients to complete these surveys, as the ratings and comments provided are invaluable for recognizing our dedicated doctors and staff, identifying areas for improvement, and ultimately enhancing the overall patient experience at ARC Round Rock.
What Kind of Feedback Does ARC Publicly Share?
ARC is committed to sharing both positive and negative patient feedback that is relevant to the entire patient visit experience at our Round Rock clinics. We believe in presenting a balanced and transparent view of patient experiences. However, to protect patient privacy and maintain a respectful online environment, we do not post comments that are libelous, profane, or that could potentially compromise patient privacy. Our moderation process focuses on ensuring the feedback is constructive and respectful while providing valuable insights into the patient experience.
What Questions are Included in the ARC Patient Survey?
The ARC patient survey is designed to gather feedback on key aspects of the patient experience at our Round Rock locations. The questions cover the entire visit journey, from appointment scheduling to the care received from the doctor and medical staff. Specifically, the survey asks patients to rate the following:
- Ease of Appointment Scheduling
- Helpfulness of Front-Desk Staff
- Helpfulness of the Doctor’s Nurse and/or Medical Assistant (MA)
- Whether the Healthcare Provider or Doctor Provided Expected Care
- Likelihood of Recommending the Doctor to Friends/Family
The star ratings displayed for ARC providers are calculated based on responses to question number five, reflecting patient willingness to recommend their doctor. Location star ratings, on the other hand, are calculated from the average responses to all five questions, providing an overall satisfaction score for each ARC Round Rock clinic location. Detailed ratings for each question can be viewed on the “Reviews” tab of each provider’s bio page on the ARC website.
Why Don’t All ARC Providers Show a Patient Rating?
To ensure that the displayed ratings are statistically meaningful and reflect current patient experiences, ARC requires a minimum of 30 patient surveys per doctor within the last 12 months before publishing a physician’s rating. We believe that recent data provides a more accurate and relevant picture of patient satisfaction. If a provider does not have 30 or more surveys within this timeframe, their rating will not be displayed until the threshold is met. This ensures the ratings are based on a substantial amount of feedback and are representative of current patient experiences at ARC Round Rock.
Why Can I Only See Patient Comments from the Last 90 Days?
ARC physicians and staff regularly review all patient comments to identify areas for improvement and address any concerns raised. To ensure the feedback is timely and actionable, we display patient comments from the most recent 90-day period. This timeframe allows our teams to focus on the most current feedback and implement changes to continuously improve the patient experience at our ARC Round Rock locations. While older feedback is valuable for long-term trend analysis, the most recent comments are most relevant for ongoing quality improvement efforts.
Can Anyone Leave Feedback or Comment on an ARC Physician?
No, only patients who have had an outpatient visit with an ARC physician are eligible to receive and complete a patient feedback survey. This ensures that all ratings and comments are based on genuine experiences from patients who have actually been treated by the physician at one of our clinics. The feedback system is designed to capture authentic patient perspectives and provide reliable information for prospective patients and for our internal quality improvement initiatives at ARC Round Rock.
How is Patient Privacy Protected in the Feedback System?
Patient privacy is a top priority at ARC. All patient comments are carefully reviewed and approved before being published on the website. If a comment contains any personally identifiable information, such as patient names, medical record numbers, or specific health details, this information is removed from the comment prior to posting. This rigorous review process ensures that patient feedback is shared transparently while fully protecting individual patient privacy and complying with all relevant privacy regulations.
By providing this detailed guide to ARC patient feedback for our Round Rock locations, we aim to build trust and empower you with the information you need to make informed healthcare decisions. We encourage you to explore the doctor ratings and patient comments available on our website to learn more about the experiences of other ARC patients in Round Rock.
