TROY, Mich. – Rock Valley Credit Union, based in Loves Park, Illinois, has announced a strategic partnership with Mahalo Banking, a Credit Union Service Organization (CUSO) specializing in online and mobile banking solutions. This collaboration marks a significant step for Rock Valley Credit Union in its commitment to modernizing its digital banking platform and enriching the overall experience for its 16,000 members in the Greater Rockford area.
Rock Valley Credit Union, with assets of $150 million, is set to implement Mahalo’s cutting-edge digital banking platform. This upgrade is geared towards providing members with improved financial education resources, seamless integration with various third-party services, and enhanced communication channels. Members can also look forward to the introduction of several highly requested features, including advanced card controls, real-time alerts, easy access to statements, and credit score monitoring, all within a user-friendly digital environment.
A key aspect of this digital transformation is the incorporation of Mahalo’s multi-lingual functionality. Recognizing the diverse needs of its member base, Rock Valley Credit Union will leverage this tool to offer robust self-service options for Spanish-speaking members. This feature not only improves accessibility for current members but also positions Rock Valley Credit Union to attract and serve a broader demographic within its community.
Image: Exterior view of a Rock Valley Credit Union branch in Loves Park, Illinois, highlighting its community presence.
“As we recognized the imperative to upgrade our digital banking platform, our priority was to select a solution that truly empowers our members through expanded service options, greater inclusivity, and superior user experiences,” stated Tanya Peterson, Executive Vice President of Rock Valley Credit Union. “Mahalo Banking has distinguished itself as an ideal partner, offering a product and a collaborative approach that aligns perfectly with our digital aspirations. We value their adaptability and dedication to ensuring the timely and efficient execution of our agreed deliverables.”
Mahalo Banking’s platform is specifically engineered to cater to the evolving demands of credit unions and their members. Notably, it is the first and only online banking solution in the industry to fully integrate comprehensive neurodiverse functionality. This commitment to inclusivity enables credit unions to better serve and support members with diverse needs, ensuring a seamless and accessible digital banking experience for everyone. Built by professionals with deep roots in the credit union sector, the Mahalo platform delivers a modern digital banking experience that empowers credit unions to maintain a competitive edge. This is achieved through a unified omni-experience, deep integrations into core credit union systems, streamlined third-party integrations, and a robust, secure architectural framework.
Image: A mobile interface showcasing the Mahalo Banking platform, emphasizing its user-friendly design for mobile banking users.
Denny Howell, co-founder and COO of Mahalo Banking, commented, “The digital banking landscape is rapidly evolving, necessitating strategic action from credit unions to keep pace with member expectations. Enhancing platform capabilities today requires a focus on delivering more inclusive options to broaden reach and foster meaningful engagement with every member. Our team intimately understands the credit union ethos of dedicated member service, and we are thrilled to support Rock Valley Credit Union in deploying a more accessible banking platform for their community.”
About Rock Valley Credit Union
Established in 1968, Rock Valley Credit Union is a member-owned, not-for-profit financial cooperative. Serving over 16,000 members, its membership field encompasses Winnebago, Boone, Ogle, DeKalb, Lee, and Stephenson Counties in Illinois, as well as Green, Rock, and Walworth Counties in Wisconsin. Rock Valley Credit Union is committed to delivering personalized service and actively supports over 30 community events and organizations annually. Headquartered in Loves Park, IL, Rock Valley Credit Union also operates branches in Rochelle and Machesney Park, IL. For further details, please visit rockvalleycreditunion.org.
About Mahalo Banking
Mahalo Banking provides state-of-the-art online and mobile banking solutions exclusively for credit unions. Based in Troy, Michigan, the Mahalo platform is renowned for its superior architecture and deep core processing integration, ensuring robust security and a comprehensive feature set across all digital channels, delivering a true omni-channel experience. Mahalo is at the forefront of inclusive digital banking, offering the industry’s first and only online banking platform with fully integrated neurodiverse functionality, enabling credit unions to serve and embrace all members effectively. For more information about Mahalo Banking, please visit mahalobanking.com, follow on Twitter, or connect on LinkedIn.
