Rock Valley Federal Credit Union, serving over 16,000 members in the Greater Rockford, Illinois area, has announced a strategic partnership with Mahalo Banking to revolutionize its digital banking services. This collaboration marks a significant step forward for the credit union in its commitment to providing an enhanced and modernized banking experience for its members. By adopting Mahalo’s cutting-edge platform, Rock Valley Federal Credit Union is poised to offer a suite of new features and improved accessibility, reinforcing its dedication to member satisfaction and financial empowerment.
The decision to upgrade the digital banking platform was driven by Rock Valley Federal Credit Union’s proactive approach to meeting the evolving needs of its members. The new Mahalo platform will enable the credit union to offer comprehensive financial education resources directly to its members. Furthermore, the platform’s seamless integration with third-party solutions will streamline various financial processes, making banking more convenient and efficient. Recognizing the importance of clear and consistent communication, Rock Valley Federal Credit Union will also leverage the platform to strengthen its member communications, ensuring members are always informed and engaged.
Member-requested features are at the forefront of this digital transformation. Rock Valley Federal Credit Union is excited to introduce functionalities such as advanced card controls, allowing members to manage their cards with greater ease and security. Real-time alerts will keep members informed about their account activity, while seamless statement views will simplify account reconciliation. Access to credit scores directly within the platform will empower members to take control of their financial health. These enhancements are designed to provide members with greater control, convenience, and insight into their finances, all within a user-friendly digital environment.
Understanding the diverse needs of its community, Rock Valley Federal Credit Union is also implementing Mahalo’s innovative multi-lingual functionality. This feature is particularly significant as it extends self-service capabilities to Spanish-speaking members, fostering greater inclusivity and accessibility. By breaking down language barriers, Rock Valley Federal Credit Union aims to attract and serve a broader spectrum of the community, ensuring that all members can confidently manage their finances and access the credit union’s services.
Tanya Peterson, Executive Vice President of Rock Valley Federal Credit Union, emphasized the strategic importance of this partnership. “Understanding the need to upgrade our digital banking platform, we wanted to ensure any new investment in our digital capabilities would empower our members via increased service options, greater inclusivity and improved member experiences,” Peterson stated. She further added, “Mahalo has proven to be a partner whose product and collaborative working style best suit us in working toward achieving our digital goals. We appreciate the team’s flexibility and commitment to ensuring we are able to execute on agreed upon deliverables in a timely, streamlined and efficient manner.” This statement underscores Rock Valley Federal Credit Union’s dedication to a member-centric approach and its careful selection of partners who share this vision.
Denny Howell, co-founder and COO of Mahalo Banking, highlighted the broader industry trend and the significance of inclusivity in digital banking. “Digital banking technology is advancing quickly, and credit unions must act strategically to continue serving members with progressive functionality that meets their needs,” Howell commented. “Improving platform offerings today requires credit unions to consider where there are opportunities to deliver more inclusive options to expand their reach and interact meaningfully with each member. Our team intuitively understands credit unions’ dedication to serving members well, and we are delighted to play a role in helping Rock Valley leverage a more accessible banking platform for their community.” This reflects Mahalo Banking’s commitment to providing solutions that not only meet the technological demands of modern banking but also promote accessibility and inclusivity for all members.
About Rock Valley Federal Credit Union
Rock Valley Federal Credit Union has been a member-owned, not-for-profit financial institution since 1968. Serving Winnebago, Boone, Ogle, DeKalb, Lee, and Stephenson Counties in Illinois, and Green, Rock, and Walworth Counties in Wisconsin, the credit union is deeply rooted in the community. With a strong commitment to personalized service for its 16,000 members, Rock Valley Federal Credit Union actively supports over 30 community events and organizations annually. Headquartered in Loves Park, IL, with additional branches in Rochelle and Machesney Park, IL, Rock Valley Federal Credit Union remains dedicated to the financial well-being and community engagement of its members. For more information, visit rockvalleycreditunion.org.
About Mahalo Banking
Mahalo Banking, based in Troy, Michigan, specializes in providing online and mobile banking solutions tailored for credit unions. Their platform is recognized for its robust architecture, seamless integration with core processing systems, and commitment to security. Mahalo distinguishes itself by offering the first and only online banking solution with fully integrated neurodiverse functionality, demonstrating a commitment to inclusivity and accessibility in digital banking. Mahalo Banking empowers credit unions to deliver a unified and secure omni-channel experience to their members. For more information about Mahalo Banking, please visit mahalobanking.com.
