Are you looking for a flexible job in Rock Hill, South Carolina, with a starting hourly rate of $15.00 USD? Target in Rock Hill, SC is hiring On-Demand Guest Advocates! If you value guest experience and enjoy a dynamic work environment, this could be the perfect opportunity for you.
Life at Target: More Than Just a Job
Target is committed to creating joyful experiences for families every day. This vision is brought to life through a strong set of values and a vibrant company culture. Working at Target means being part of a team that values inclusivity and strives to make a positive impact on the lives of guests and team members alike. You can discover more about Target’s mission and values here.
On-Demand Roles: Flexibility at Your Fingertips
The On-Demand Team Member role at Target offers unparalleled flexibility. As an On-Demand TM, you have the freedom to work hours that fit your lifestyle. Whether you’re seeking supplemental income, have other commitments, or simply prefer a variable schedule, this role adapts to your needs. Your schedule can fluctuate based on shift availability and the store’s requirements, providing a truly personalized work experience.
Unlike traditional roles with fixed schedules, On-Demand Team Members use the myTime mobile scheduling app to choose shifts that suit them. Leaders and team members post available shifts, giving you the power to create a schedule that works for you.
To remain an active On-Demand Team Member, consistent engagement is key. This involves regularly picking up and working shifts and responding to Target’s communications. Throughout the year, Target will reach out to confirm your continued interest in working shifts. Responsiveness is crucial; failure to respond to communication attempts will result in administrative termination of employment.
Active engagement requires working at least one shift every 4 weeks (minimum of four hours). Flexibility is considered for personal circumstances that may prevent you from meeting this requirement, but communication and a response to contact attempts are still necessary to maintain your On-Demand status. Working at least one shift within a 6-month period is mandatory to maintain employment, and this requirement will become more frequent, changing to one shift within 5 months effective December 2024.
Your success in this role hinges on your communication skills and your ability to work during peak business needs. Being available and responsive are highly valued in this dynamic environment.
New On-Demand Team Members will participate in a Target Welcome orientation and a brief, structured training program. This ensures you are well-prepared to excel as a Guest Advocate. Following training, the myTime mobile scheduling app becomes your primary tool for selecting desired shifts.
Service & Engagement: Be a Guest Experience Champion
Guest Advocates are the face of Target, embodying exceptional guest service and aiming to exceed expectations with every interaction. They are champions of both in-store and digital solutions, guiding guests through Target’s offerings and features to enhance loyalty and satisfaction. Guest Advocates are empowered to ensure a quick, easy, and enjoyable shopping experience at various touchpoints, including checklanes, guest services, gift registry, and pick-up services.
Develop Valuable Career Skills
Target is invested in team member growth, providing meaningful experiences to build valuable career skills. As a Guest Advocate, you will gain and develop expertise in areas such as:
- Guest Interaction & Communication: Building inclusive guest experiences through effective communication.
- Problem Solving & Decision Making: Positively impacting guest experiences and resolving concerns efficiently.
- Adaptability: Navigating diverse guest interactions and situations with flexibility.
- Service Promotion: Engaging guests with information about benefits, offerings, and services.
A Day in the Life of a Guest Advocate
Every day as a Guest Advocate is unique and fast-paced. Typical responsibilities include:
- Service Culture: Demonstrating a guest-first service culture and upholding service standards.
- Welcoming Environment: Creating a warm and inviting atmosphere by genuinely greeting every guest.
- Proactive Assistance: Observing guest cues to offer assistance effectively, tailoring your approach based on body language and verbal signals.
- Genuine Engagement: Interacting authentically with guests, asking questions to understand their specific needs and preferences.
- Product & Service Knowledge: Maintaining comprehensive knowledge of store tools, products, and services to effectively address guest issues and enhance their shopping experience.
- Appreciation: Expressing sincere gratitude to guests for choosing to shop at Target.
- Efficient Transactions: Scanning and bagging guest items accurately and efficiently, adhering to food safety standards and company best practices.
- Minimize Wait Times: Working efficiently to reduce guest wait times while maintaining exceptional service and accuracy.
- Promotional Awareness: Informing guests about upcoming brand launches, store activities, and special events.
- Loyalty Programs: Promoting Target Loyalty programs and assisting guests with enrollment and usage. Being knowledgeable about fulfillment services and guiding guests on how to utilize them.
- Target App Expertise: Educating guests on using Wallet and other beneficial features within the Target App.
- Returns & Issue Resolution: Processing returns efficiently, following register prompts and partnering with leaders to resolve guest issues according to Target policies.
- De-escalation & Recovery: Partnering with leaders to de-escalate negative situations and effectively recover guest shopping experiences while adhering to Target procedures.
- Order Fulfillment Services: Providing seamless and accurate service for Order Pick Up, Drive Up, and Registry guests.
- Work Area Maintenance: Maintaining a clean and organized workspace, including managing abandoned items and restocking supplies while remaining guest-ready.
- Ethical Conduct & Safety: Demonstrating ethical conduct, safety consciousness, and compliance with all policies. Working safely to protect yourself and others, identifying and correcting hazards, and adhering to safety guidelines.
- Support for Guest Services: Supporting guest services including Order Pick Up (OPU), Drive-up (DU) Orders, DU Returns, and maintaining compliance with relevant regulations, such as adult beverage laws.
- Cash Office Support: Assisting with Cash Office processes as needed, including cash system management.
- Adaptability: Performing other duties as required by business needs.
What We Look For in a Guest Advocate
Ideal candidates are:
- Energetic & Team-Oriented: Excited by a fun, fast-paced team environment focused on efficient guest service.
- Guest-Focused: Passionate about providing exceptional service that inspires guest loyalty (“I LOVE TARGET!”).
- People-Person: Enjoy interacting with people throughout the day, making their experiences easy and enjoyable.
- Active & Engaged: Seeking a role that is dynamic and engaging, rather than a desk job.
Essential Skills for Success
While comprehensive training is provided, certain skills are beneficial from the start:
- Effective Communication: Communicating clearly and positively, actively listening to guest needs.
- Composure & Efficiency: Maintaining focus and composure in a fast-paced setting, managing multiple tasks within deadlines.
- Helpful & Welcoming Attitude: Approaching guests and team members with a consistently positive and helpful demeanor.
- Attention to Detail & Multitasking: Demonstrating accuracy while handling multiple tasks simultaneously.
- Product & Service Education: Willingness to learn about and educate guests on products and services.
- Technology Proficiency: Ability to use communication devices, handheld scanners, and other technology as required.
- Teamwork & Independence: Working effectively both independently and as part of a team.
Basic Requirements
- Cash Handling Skills: Accurately handling cash register operations and supporting cash office functions.
- Physical Requirements: Efficiently and safely handling merchandise, including lifting up to 10 pounds frequently and occasionally up to 44 pounds.
- Flexible Availability: Working flexible hours, including nights, weekends, and holidays, with reliable and punctual attendance.
- Active Engagement Commitment: Committing to picking up shifts via the myTime mobile App every 4 weeks and responding to communication attempts.
- Environmental Adaptability: Working in various temperatures and conditions, including potential exposure to outdoor elements for roles like Drive-Up.
- Mobility: Standing and moving for the duration of scheduled shifts.
Benefits & Accommodations
Target offers competitive benefits, encompassing financial, educational, and well-being resources. Learn more about Target’s comprehensive benefits package at https://corporate.target.com/careers/benefits.
Target is committed to the Americans with Disabilities Act (ADA) and provides reasonable accommodations during the application process as required by law. If you require assistance due to a disability, please visit your nearest Target store or contact Guest Services at 1-800-440-0680.
Applications for this Guest Advocate On-Demand position at Target in Rock Hill, SC are being accepted continuously. There is no application deadline, so apply today to join the Target team in Rock Hill, South Carolina!
